Terms & Conditions

These terms and conditions shall apply to all orders for goods received by One First Step. No other conditions whether or not inconsistent with these conditions shall apply. It is very important that you read and understand these conditions. They do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions. We will be most happy to answer any queries you may have at info@onefirststep-kids.com.

Acceptance of Orders
All orders are accepted by One First Step subject to these conditions of sale. No variation of these conditions will be accepted unless previously agreed in writing by the Director of One First Step. Orders will only be binding upon receipt of written confirmation from One First Step, who reserves the right to refuse any order. In the event of any pricing error occurring within this webshop, within any e-mail correspondence however received, all incomplete orders shall be deemed void.

Customer’s Authority
Customers entering into transactions with One First Step expressly warrant that they are authorized to accept and are accepting these conditions not only for themselves but also as agents for and on behalf of all other persons who are, or may become, interested in the goods or products of One First Step, whether in whole or part.

Payment
We accept online payment through Paypal. We do not store credit card details nor do we share customer details with any 3rd parties. If you are shopping from outside of Europe, place your order and your credit card company or bank will convert the transaction to your own currency. Payments can be accepted in Euro’s, British Pounds and US Dollars. All orders for goods are subject to stock availability. If we do not supply goods to you for any reason, we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of an un-fulfilled order.

Prices
All prices quoted or displayed are in Euro’s at the time your order is placed. We are entitled to make adjustments to the price to take account of any increase in, or the imposition of new taxes or duties. If due to an error or omission the price published for the goods on our website is wrong, we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on One First Step are accurate, but should an error occur, we would inform you of the correct price and give you an opportunity to cancel the order. Please note that the prices quoted are subject to availability and One First Step reserves the rights to refund the payments to you if the database processes your order in error. Every effort will be made to maintain a stable supply and pricing policy subject to market conditions and variations. One First Step reserves the right to alter prices without notice explanation or notification. We will be pleased to confirm our latest prices by telephone.

Product Details and Specifications
Care has been taken to convey the exact details and specifications of the products. One First Step reserves the right to alter details and specifications without notice explanation or notification. Some photographs / graphics on the website are for graphical purposes only.

Retention of Title
All goods supplied by One First Step to the customer shall remain the property of One First Step until such time as One First Step receives payment in full for the goods and of all other monies due to One First Step from the customer. Until such payment as aforesaid is received, the separate identity of those goods shall be maintained by the customer. After delivery of the goods to the customer or his nominated sub-purchaser, the goods shall be at the customer’s risk and the customer shall insure those goods against loss or damage.
Until such time as title in the goods shall pass to the customer in accordance with the foregoing provisions, One First Step shall be entitled at any time to repossess the goods whether with or without notice and One First Step and its employees or agents shall have the right at any time to enter upon the premises of the customer for the purpose of effecting such repossession.

Force Majeure
One First Step will not be liable to you for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

No Warranty
Goods are supplied according to the descriptions and specifications given by the manufacturer. One First Step and its employees or agents are not authorized to make any representations concerning the goods unless strictly confirmed in writing. In entering into this agreement you acknowledge that you do not rely on any such representation to complete your purchase with us.

Delivery
Please see the shipping and returns page for the shipping cost to your country of choice. The precise shipping cost will also be displayed during checkout. Every effort will be made to supply orders promptly. One First Step will not accept responsibility for suspension or delay in deliveries or for the consequences thereof once the goods have left our premises by any of our nominated carriers.
Within The Netherlands, we use PostNL to deliver our goods depending on the size, value and destination of your order. Order that are placed outside The Netherlands, will be handled through the local parcel service. We aim to dispatch all orders the following working day. One First Step takes a certificate of posting from our courier providers for all dispatched goods. A signature may be required at the time of delivery.

Proof of Posting
All customer orders are sealed and packed in a box for safe delivery. Every item of posting being dispatched is recorded by the courier provider as evidence of your order being dispatched.

Back Orders
If your item is not in stock, we can in some cases back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Receipt of Goods
It is the responsibility of the recipient at the customers’ premises or on behalf of the customer to count and check that all boxes and goods that are delivered are as per the accompanying delivery note. Any damages or shortages must be reported immediately by phone or email within THREE working days of delivery, otherwise no claim will be considered. The complete packaging must be retained if pilfering is suspected or if breakage has occurred. Shortfalls cannot be rectified if these procedures are not strictly adhered to.

Non-Delivery
An invoice or receipt is usually sent together with the goods or a day after the goods have been dispatched. Most of our goods are dispatched on a 72 hour basis. In the event of non-arrival of goods, customers must inform One First Step within SIX days of the invoice date, otherwise no claim will be considered.

Proper Law
All contracts made with One First Step shall be governed by and construed according to the Dutch Law and the purchaser submits to the jurisdiction of the Dutch courts. These terms of trade will prevail over any conditions that shall be issued by the customer. The customer should not rely on any representations made by staff as they do not form part of the contract or collateral contract.

Promotions
Multiple promotions/offers cannot be combined on a single order.

E and OE
Any typographical, clerical other omissions or errors however made, in any of One First Step literature, quotations, price lists, invoices or any other documents or information supplied by the company shall be subject to correction without any liability on the company’s part.